Terms & Conditions
All prices shown in company literature and on this web site exclude VAT. all prices may be subject to change without notice and are set at the time of placing the order.
2. Damages - IMPORTANT
If the goods when delivered are suspected of being damaged please write "Refused due to damage" on the consignment note and hand the goods back to the driver. If it is not possible to inspect goods while the driver is present, any damages should be reported within twenty four hours following delivery. Claims for damages can not be entertained if reported outside of this period.
White Light Products Limited offers a standard 1 - 3 working day delivery for stocked items. A next day delivery service is available at additional cost on certain items, please contact us for a quotation. The company will take all reasonable steps to deliver the goods within the agreed period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. White Light Products Ltd does not guarantee to get delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only once the goods have been received and checked for damages.
3.1 Pallet Delivery
Larger bulkier items will often be delivered on a non-returnable pallet to ensure they arrive in a perfect condition. Please be aware that as with all pallet deliveries, it is not the responsibility of the delivery driver to transfer items from the pallet into the delivery premises. Where safe to do so, the pallet/s will be left in a safe location curb-side, adjacent to the delivery premises, and it is the customers responsibility to transfer the items from the pallet into the delivery premises and to dispose of the pallet.
4. Special Order Items
Special order items in most instances will have been bespoke manufactured for you and therefore cannot be returned for credit unless agreed in writing first.
5. Returns/Refund Policy
(a) All damages/short deliveries must be reported in writing/email within 24 hours of receipt of the goods.
(b) No goods may be returned to White Light Products Ltd without prior consent. Please note that items can not be returned to our PO address.
(c) All goods are to be returned at the buyers cost and risk.
(d) We will accept the return of non faulty goods, other than Special Order items (see below), returned within 7 days of delivery, where the Goods are returned in their original packaging and are in a re-saleable condition. Please note the following:
• Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
(e) Any Goods returned after 7 days will not be entitled to any refund whatsoever.
(f) Special Order items cannot be returned for credit unless agreed in writing first.
6. Order Cancellation
Standard stock items may be cancelled prior to despatch at no extra charge if confirmed in writing first. Non-stock items or "special order items" may only be cancelled by arrangement and any cost incurred will be levied.
Quotations are valid for a period of 30 days only.
8. Product Specification
Due to White Light Products policy of continuous product development, the right is reserved to change product specifications without prior notice and will not accept subsequent liability as a result.
Payment is required with order unless credit terms have been agreed. White Light Products Limited credit terms of payment are 30 days from date of invoice. All payments should be made in sterling in accordance with our agreed terms. If in default the company reserves the right to charge interest on overdue accounts at a rate of 2.5% per month or part thereof. The company reserves the right to withhold despatch of orders if the account is in arrears.
10. Ownership of Goods
The goods remain the property of White Light Products Limited T/A White Light Display until paid for in full by the buyer.
White Light Products offers a 12 month warranty on all products sold. Where supplied goods are found to be defective, the goods shall either be repaired or replaced free of charge, subject to the following conditions: 11.1 such notice being served in writing within 12 months of delivery; 11.2 the defect being due to the faulty design, materials or workmanship of the product and not due to normal wear and tear or misuse. 11.3 White Light Products shall not be liable for any defects or damage caused through use of equipment not specified at the time of quotation/acceptance of order. 11.4 the above provisions do not apply to light bulbs or fuses. 11.5 Any Goods to be repaired or replaced shall be returned to White Light Products at the buyer’s expense. 11.6 Where goods, having been installed by White Light Products or its nominated sub-contractor, become defective then White Light Products will not be at liberty to visit the buyer to replace or repair the product. 11.7 Where the Goods have been manufactured and supplied to the seller by a third party, any warranty granted to White Light Products in respect of the goods shall be passed on to the buyer.
12. Law and Jurisdiction
The laws of England shall govern the validity, construction and performance of the Contract and these Conditions and each of the parties hereby agree to submit to the jurisdiction of the English Courts.
All orders are accepted subject to the above conditions
Customer Data Processing Terms
Customer: means any individual, firm, partnership, company or organisation or any other undertaking, which orders or receives from the Supplier any goods and/or services pursuant to the Main Agreement.
Customer Data: means any information or data, in whatever form, which is held on, entered into, processed by, or retrievable from computer, communication or other systems or equipment of the Customer including Customer Personal Data and data processed by the Customer in providing services to its customers.
Customer Personal Data: means any Personal Data of which the Customer is the Data Controller or which the Customer is processing on behalf of another Data Controller (such as another company in the Customer’s group, or a customer of the Customer, or any of their customers or group companies) and which is processed by the Supplier as Data Processor on behalf of the Customer under or in connection with the Main Agreement, including the information more particularly described in the Schedule.
Data Protection Legislation: means (i) until the GDPR is directly applicable in the United Kingdom, the Data Protection Act 1998; (ii) once the GDPR is directly applicable in the United Kingdom, the GDPR and any national implementing laws, regulations and secondary legislation in the United Kingdom relating to the processing of personal data and the privacy of electronic communications, as amended, replaced or updated from time to time; and then (iii) any successor legislation to the GDPR or the Data Protection Act 1998.
GDPR: means the General Data Protection Regulation 2016/679.
Main Agreement: means any contract entered into between the Supplier and the Customer to provide goods and/or services to the Customer pursuant to the Supplier’s Terms and Conditions of Supply.
Supplier: means White Light Products Ltd T/A White Light Display.
Schedule – Processing, Personal Data and Data Subjects
A1. Processing by the Supplier
A1.1 Scope, nature and purpose of processing
The scope, nature and purpose of the processing activities required for the provision of goods and /or services by the Supplier to the Customer under the Main Agreement.
A1.2 Duration of the processing
The duration of the processing corresponds to the duration of the Main Agreement.
A2. Types of Personal Data
A3. Categories of Data Subject
"Personal Information" means any information about or related to you which is provided by or collected from you or otherwise received by us, including but not limited to any personal data from which you may be identified;
"Services" means the services described on our site;
"Users" means the users of our site collectively;
"us/our/we" means White Light Products Ltd, T/A White Light Display, a company registered in England and Wales under the number 7734130 whose registered office is located at White Light House, Fow Oak, Coventry CV4 9XS, United Kingdom and whose main trading address is located at Po Box 6124, Coventry, CV4 0GR, United Kingdom;
"our site" means the website located at www.whitelightdisplay.co.uk or any subsequent URL which may replace it; and
"you/your" means a user of our site.
We consider that we have appropriate policies, rules and technical measures in place to protect any information transmitted to or from us by electronic means from improper use or disclosure, unauthorised access, unauthorised modification, unlawful destruction or accidental loss. However, we ask that you please read all the sections below to understand the risks involved in communicating and transmitting sensitive information by email.
Please note that email is not a 100% secure communications medium. In the interests of preserving confidentiality in your personal details, we strongly advise that you take this into consideration before you send us any information by email. By proceeding, you agree that you will send us information by email at your own risk.
Messages sent by email may not be secure and may be intercepted by third parties. If you disregard this warning and choose to send us confidential information, you agree that you do so at your own risk and that you will not hold us responsible for any loss that you suffer as a result.
The email address you provide to us is where we will send our response. If you have chosen to discuss your personal account details via email we will try to respond to you in the same manner. We cannot guarantee the security of your personal information by this communications medium.
We reserve the right to:
We will use our reasonable endeavours to maintain our site. You will not be eligible for any compensation because you cannot use any part of our site or because of a failure, suspension or withdrawal of all or part of our site.
We reserve the right to withdraw any Services from our site at any time and/or remove, screen or edit any materials or content on our site.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and shall not be responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
References in this clause to:
For the purposes of applicable Data Protection Law, we, White Light Products Ltd T/A White Light Display, are the Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Data Protection Law. "Personal Data" has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with Data Protection Law.
Personal Information we may collect about you
We will collect Personal Information about you when you visit our site or do business with us. This Personal Information may include your name, your contact details (including postal address, email address and telephone number), your payment details, any other information we request from time to time to enable us to provide our site to you and to continue to do business with you and any other information you provide to us.
We may occasionally receive Personal Information about you from other sources, including:
We will add this data to any information we already hold about you.
Any of the Personal Information referred to in this sub-clause may or may not constitute or include Personal Data.
Safety of Children
Our services are not intended for and may not permissibly be used by individuals under the age of 16. We do not knowingly collect Personal Data from persons under 16. If it comes to our attention that we have collected Personal Data from such a person, we may delete this Personal Information without notice. If you have reason to believe that this has occurred, please contact firstname.lastname@example.org.
How long we keep your Personal Information
We will keep your Personal Information only for as long as we need to hold it for the purposes set out in this clause.
However, if required we will be entitled to hold your Personal Information for longer periods in order to comply with our legal or regulatory obligations.
Legal basis for processing your Personal Information
From 25 May 2018, under applicable Data Protection Law we may only process your Personal Information if we have a "legal basis" (i.e. a legally permitted reason) for doing so. We will have a legal basis for processing your Personal Information if:
Your consent to processing
If you have previously given your consent to the processing of your Personal Information, you may freely withdraw such consent at any time. You can do this by notifying us in writing using our contact details below.
If you withdraw your consent, and if we do not have another legal basis for processing your Personal Information (see above), then we will stop processing your Personal Information. If we do have another legal basis for processing your Personal Information then we may continue to do so subject to your legal rights (for which see "Your Rights" below).
Where we are unable to rely on consent, we will rely on the performance of a contract with you or compliance with our legal obligations as the basis for processing your Personal Information, unless we consider that processing is necessary for our legitimate interests (e.g. delivery and/or improvement of our services). Marketing is considered separately below.
How we use your Personal Information
We will use your Personal Information for the following purposes:
If you have not purchased products or services from us or enquired about purchasing any of our products or services and if you have given us prior permission, then we will use the Personal Information we hold about you to contact you by email for the purpose of letting you know about our products and services. If you prefer not to receive these communications from us, or if you no longer wish to receive them, then you can opt out at any time.
If you are an existing customer of ours, or if you have previously purchased products or services from us or enquired about purchasing any of our products or services, we may use the Personal Information we hold about you to contact you by email to provide you with details of similar products or services to those purchased or enquired about by you. If you prefer not to receive these communications from us, or if you no longer wish to receive them, then you can opt out at any time. We have undertaken a legitimate interests assessment of our marketing practices and we have concluded that legitimate interests is an appropriate basis for those practices, as we consider that it is reasonable to assume that you would expect us to promote our products and services to you in this manner and that doing so involves relatively little intrusion into your privacy or any disproportionate impact on your fundamental rights; furthermore, because we utilise an email marketing system which allows us to exercise a sophisticated degree of control over your marketing preferences, we do not consider that a less invasive form of processing is available to achieve the same ends.
You have the right at any time to ask us to stop processing your Personal Information for marketing purposes. If you wish to exercise this right, you should contact us by sending an email to email@example.com giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
Sharing Personal Information
We may share your Personal Information with:
Keeping your Personal Information secure
We will use technical and organisational measures in accordance with good industry practice to safeguard your Personal Information. However, while we will use all reasonable efforts to safeguard your Personal Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Information that is transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and may also be used for any of the purposes listed in this clause.
Personal Information about other individuals
If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can:
From time to time we may need to transfer your Personal Information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein (‘EEA’). Such countries may not have similar protections in place regarding protection and use of your Personal Information as those set out in this clause. Therefore, if we do transfer your Personal Information to countries outside the EEA we will take reasonable steps in accordance with applicable Data Protection Law to ensure adequate protections are in place to protect the security of your Personal Information.
By submitting your Personal Information to us in accordance with this clause you consent to these transfers for the purposes specified in this clause.
This section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details below) giving us enough information to identify you and respond to your request.
If you have any concerns about how we collect or process your Personal Information then you have the right to lodge a complaint with a supervisory authority, which for the UK is the UK Information Commissioner's Office (‘ICO’). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/concerns/.
When you access our site, cookies will be used to distinguish you from other visitors to our site. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of our site and allows us to:
Our software will issue cookies to your system when you access and use our site and you will be asked to consent to this at the time (e.g. when you first visit our site). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of the features of our site may not function if you remove cookies from your system.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our site shall remain at all times vested in us, our suppliers or our licensors. You are permitted to use this material only as expressly authorised by us, our suppliers or our licensors.
You acknowledge and agree that the material and content contained within our site is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content on our site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on our site, we make no warranties, whether express or implied in relation to its accuracy.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site is provided on an "as is" and "as available" basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to our site. To the maximum extent permitted by law, we hereby expressly exclude any and all liability arising directly or indirectly from, or in relation to, our site.
We make no warranty that our site will meet your requirements or that your use of our site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for (i) any loss of content or material uploaded or transmitted through our site; or (ii) any damage to your computer system or loss of data that results from downloading or using any material or data from our site.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
There may be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.
If you have a complaint, please send us a letter to this address: White Light Products Ltd, Po Box 6124, Coventry, CV4 0GR, United Kingdom, or an e-mail to this address: firstname.lastname@example.org.
We will endeavour to provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint. We undertake to check our system regularly for handling complaints and we welcome any suggestion you may have in relation to how this system may be improved.
Thank you for visiting our site.