Terms & Conditions

1. Pricing

All prices shown in company literature and on this web site  exclude VAT. all prices may be subject to change without notice and are set at the time of placing the order.

2. In-transit Damages

White Light Products take great care to ensure your order reaches you in the perfect condition it left the warehouse. Even so, we urge customers to inspect their goods for any in-transit damages as soon as possible following delivery. All damages must be reported to us by email (info@whitelightdisplay.co.uk) within 24 hours following delivery. Regrettably claims for damages can not be entertained if reported outside of this period.

3. Delivery

White Light Products Limited offers a standard 1-3 working day delivery for stocked items. A next day delivery service is available on certain items, please contact us for details. The company will take all reasonable steps to deliver the goods within the agreed period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. White Light Products Ltd does not guarantee to get delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only once the goods have been received and checked for damages.

3.1 Pallet Delivery

Larger bulkier items will often be delivered on a non-returnable pallet to ensure they arrive in a perfect condition. Please be aware that as with all pallet deliveries, it is not the responsibility of the delivery driver to transfer items from the pallet into the delivery premises. Where safe to do so, the pallet/s will be left in a safe location curb-side, adjacent to the delivery premises, and it is the customers responsibility to transfer the items from the pallet into the delivery premises and to dispose of the pallet.

4. Special Order Items

Special order items in most instances will have been bespoke manufactured for you and therefore cannot be returned for credit unless agreed in writing first. 

5. Returns/Refund Policy

a/ All damages must be reported in writing/email within 24 hours of receipt of the goods.

b/ No goods may be returned to White Light Products Ltd without prior consent. Please note that items can not be returned to our PO address.

c/ All goods are to be returned at the buyers cost and risk.

d/ We will accept the return of non faulty goods, other than Special Order items (see below), returned within 7 days of delivery, where the Goods are returned in their original packaging and are in a re-saleable condition. Please note the following:

Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
• Whether the Goods are considered re-saleable is at the discretion of White Light Products Ltd.
• A restocking charge of 15% of the invoiced value of the goods will be levied. There will be an additional charge for re-boxing if the original packaging is not in a suitable condition for re-stocking.

e/ Any Goods returned after 7 days will not be entitled to any refund whatsoever.

f/ Special Order items cannot be returned for credit unless agreed in writing first.

6. Order Cancellation

Standard stock items may be cancelled prior to despatch at no extra charge if confirmed in writing first. Non-stock items or "special order items" may only be cancelled by arrangement and any cost incurred will be levied. 

7. Quotations

Quotations are valid for a period of 30 days only.

8. Product Specification

Due to White Light Products policy of continuous product development, the right is reserved to change product specifications without prior notice and will not accept subsequent liability as a result.

9. Payment

Payment is required with order unless credit terms have been agreed. White Light Products Limited credit terms of payment are 30 days from date of invoice. All payments should be made in sterling in accordance with our agreed terms. If in default the company reserves the right to charge interest on overdue accounts at a rate of 2.5% per month or part thereof. The company reserves the right to withhold despatch of orders if the account is in arrears.

10. Ownership of Goods

The goods remain the property of White Light Products Limited T/A White Light Display until paid for in full by the buyer.

11. Guarantee

White Light Products offers a 12 month warranty on all products sold. Where supplied goods are found to be defective, the goods shall either be repaired or replaced free of charge, subject to the following conditions: 11.1 such notice being served in writing within 12 months of delivery; 11.2 the defect being due to the faulty design, materials or workmanship of the product and not due to normal wear and tear or misuse. 11.3 White Light Products shall not be liable for any defects or damage caused through use of equipment not specified at the time of quotation/acceptance of order. 11.4 the above provisions do not apply to light bulbs or fuses. 11.5 Any Goods to be repaired or replaced shall be returned to White Light Products at the buyer’s expense. 11.6 Where goods, having been installed by White Light Products or its nominated sub-contractor, become defective then White Light Products will not be at liberty to visit the buyer to replace or repair the product.  11.7 Where the Goods have been manufactured and supplied to the seller by a third party, any warranty granted to White Light Products in respect of the goods shall be passed on to the buyer. 

12. Law and Jurisdiction

The laws of England shall govern the validity, construction and performance of the Contract and these Conditions and each of the parties hereby agree to submit to the jurisdiction of the English Courts.

All orders are accepted subject to the above conditions

White Light Display