Delivery Methods & Charges
The following standard delivery rules apply:
UK Mainland (excluding Scottish Highlands): Delivery charge per order of £15.00*.
Northern Ireland, Scottish Highlands and Islands: Delivery charge per order of £22.50*.
* For multiple quantities and larger items additional delivery charges may apply.
Customers in the Channel Islands & European Union
For customers within the Channel Islands and the EU please contact us for a delivery quotation or complete our online Quotation Request Form here: Request Delivery Quotation
Estimated Delivery Lead Times
While most stocked item orders, if placed before 12.00 noon, will be despatched for next working day delivery, due to the unprecedented demand placed on courier services during the current health crisis we are quoting a 1-2 working day delivery lead-time. If you require guaranteed next working day delivery please call our sales team for assistance.
Special Order/Make To Order item estimated delivery lead-times will be clearly displayed for each product.
Please add 2-3 additional days to published delivery lead-times for shipments to non UK mainland addresses.
We will deliver your order during the working day between the times of 9:00 am and 5.00pm (Monday to Friday).
Important Delivery Information
We will take all reasonable steps to deliver the goods within the estimated period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. We can not guarantee to get your delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only when the goods have been received and checked for damages.
It is important to note that if your order comprises several items, then your delivery may be split. With stocked items being despatched immediately and Special Order items following at a later date.
Damages / Faults / Short Delivery
All goods should be inspected immediately while the delivery driver is still present. If the goods are suspected of being damaged please write "Refused due to damage" on the consignment note and hand the goods back to the driver. If it is not possible to inspect goods while the driver is present, any damages or missing components must be reported within twenty four hours following delivery. Claims for damages or missing components can not be entertained if reported outside of this period.
How to Report Damages / Missing Components / Short Delivery
Please email us immediately at firstname.lastname@example.org quoting your order ref/order number and briefly explain the problem. If the product was damaged in transit please also attach photographs which clearly show the extent of the damage. Any claims for short deliveries or damages must be made within 24 hours of delivery.