Delivery Information

Low Flat Rate Delivery Charge

A flat rate £12.50 (+ vat) delivery charge is applied to all UK mainland web orders (excluding Highlands) irrespective of order quantity.

Northern Ireland, Highlands & Islands and the EU customers: Please contact us for a delivery quotation.

*Please note that it is the responsibility of customers in Northern Ireland and the EU to pay any relevant customs duties, VAT and handling charges for the imported goods.

Estimated Delivery Lead Times

All in stock orders will be dispatched for delivery within 1-3 working days and your order will be delivered during the working day between the times of 9:00 am and 5.00pm (Monday to Friday).

Special Order or Make To Order item estimated delivery lead-times will be clearly displayed for each product. Please refer to the delivery tab on the main product page.

Need it Sooner?

We can often ship products faster than published lead-times. For our very best lead-time call us on; 02476 460674 or email; info@whitelightdisplay.co.uk

Important Delivery Information

All goods should be inspected immediately while the delivery driver is still present. If the goods are suspected of being damaged please write "Refused due to damage" on the consignment note and hand the goods back to the driver. If it is not possible to inspect goods while the driver is present, any damages must be reported within twenty four hours following delivery.  Claims for damages can not be entertained if reported outside of this period.

It is important to note that if your order comprises several items, then your delivery may be split. With stocked items being dispatched immediately and Special Order items following at a later date.

White Light Display is primarily a business to business supplier, although we do deliver many products to domestic addresses. However certain large items can only be delivered to non-domestic addresses. If your order falls into this category we will notify you immediately when your order is placed. Please be aware that all deliveries require a signature and packages will not be left at unoccupied premises.

How to Report Damages / Missing Components / Short Delivery

Please email us immediately at info@whitelightdisplay.co.uk quoting your order ref/order number and briefly explain the problem. If the product was damaged in transit please also attach photographs which clearly show the extent of the damage. Any claims for short deliveries or damages must be made within 24 hours of delivery.  

We will take all reasonable steps to deliver the goods within the estimated period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. We can not guarantee to get your delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only when the goods have been received and checked for damages.

Pallet Delivery

Larger bulkier items will often be delivered on a non-returnable pallet to ensure they arrive in a perfect condition. Please be aware that as with all pallet deliveries, it is not the responsibility of the delivery driver to transfer items from the pallet into the delivery premises. Where safe to do so, the pallet/s will be left in a safe location curb-side, adjacent to the delivery premises, and it is the customers responsibility to transfer the items from the pallet into the delivery premises and to dispose of the pallet.