UK Mainland Delivery Charges
The following standard delivery rules apply:
Delivery Lead Times
We offer a standard 1-2 working day delivery service for most stocked items (subject to stock availability), Special Order/Make To Order item delivery lead-times will be clearly displayed for each product.
We will deliver your order during the working day between the times of 9:00 am and 5.00pm (Monday to Friday).
Important Delivery Information
We will take all reasonable steps to deliver the goods within the estimated period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. We can not guarantee to get your delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only when the goods have been received and checked for damages.
It is important to note that if your order comprises several items, then your delivery may be split. With stocked items being despatched immediately and Special Order items following at a later date.
All delivery charges are for delivery to commercial addresses only. Should you require delivery to a residential address additional charges may apply.
Damages / Faults / Short Delivery
All goods should be inspected immediately while the delivery driver is still present. If the goods are suspected of being damaged please write "Refused due to damage" on the consignment note and hand the goods back to the driver. If it is not possible to inspect goods while the driver is present, any damages or missing components must be reported within twenty four hours following delivery. Claims for damages or missing components can not be entertained if reported outside of this period.
How to Report Damages / Missing Components / Short Delivery
Please email us immediately at firstname.lastname@example.org quoting your order ref/order number and briefly explain the problem. If the product was damaged in transit please also attach photographs which clearly show the extent of the damage. Any claims for short deliveries or damages must be made within 24 hours of delivery.