Returns Request

If you wish to return an item please complete the form below. Please ensure you have read our Returns/Refund Policy below before completing the form..

Our Returns/ Refund Policy

(a) All damages/short deliveries must be reported in writing/email within 24 hours of receipt of the goods.

(b) No goods may be returned to White Light Products Ltd without prior consent. Please note that items can not be returned to our PO address.

(c) All goods are to be returned at the buyers cost and risk.

(d) White Light Products cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.

(e) We will accept the return of non faulty goods, returned within 7 days of delivery, where the Goods are returned in their original packaging and are in a re-saleable condition. Please note the following:

• Special order items can only be returned if agreed in writing first
• Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
• Whether the Goods are considered re-saleable is at the discretion of White Light Products.
• A restocking charge of 20% of the invoiced value of the goods, plus the delivery and return carriage costs will be levied. There will be an additional charge for re-boxing if the original packaging is not in a suitable condition for re-stocking.

(f) Any Goods returned after 7 days will not be entitled to any refund whatsoever.

(g) Special Order items cannot be returned for credit unless agreed in writing first.