TERMS & CONDITIONS
All prices shown in company literature and on this web site exclude VAT. all prices may be subject to change without notice and are set at the time of placing the order.
White Light Products Limited offers a standard 1 - 3 working day delivery for stocked items. A next day delivery service is available at additional cost on certain items, please contact us for a quotation. The company will take all reasonable steps to deliver the goods within the agreed period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage. White Light Products Ltd does not guarantee to get delivery on site to meet installers and will accept no liability arising from delayed delivery or product damage consequently delaying installation. It is therefore advisable to schedule your installers time only once the goods have been received and checked for damages.
3. Make To Order items
Make to order items cannot be returned for credit unless agreed in writing first.
4. Damages / Product Faults / Short Delivery
Goods should be checked upon arrival before signing, as claims for courier damage cannot be pursued 24 hours after receipt. If any items are found to be damaged please write "Refused due to damage" on the consignment note and hand the goods back to the driver. Any missing components must be reported within five working days. Claims for damages can not be entertained for goods which have been signed for as having been received in good order.
5. Returns/Refunds Policy
(a) All damages/short deliveries must be reported in writing/email within 24 hours of receipt of the goods.
(b) No goods may be returned to White Light Products Ltd without prior consent. Please note that items can not be returned to our PO address.
(c) All goods are to be returned at the buyers cost and risk.
(d) White Light Products cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.
(e) We will accept the return of non faulty goods, other than Make To Order items (see below), returned within 7 days of delivery, where the Goods are returned in their original packaging and are in a re-saleable condition. Please note the following:
• Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
(f) Any Goods returned after 7 days will not be entitled to any refund whatsoever.
(g) Make to Order items cannot be returned for credit unless agreed in writing first.
6. Order Cancellation
Standard stock items may be cancelled prior to despatch at no extra charge if confirmed in writing first. Non-stock items or "special orders" may only be cancelled by arrangement and any cost incurred will be levied.
Quotations are valid for a period of 30 days only.
8. Product Specification
Due to White Light Products policy of continuous product development, the right is reserved to change product specifications without prior notice and will not accept subsequent liability as a result.
Payment is required with order unless credit terms have been agreed. White Light Products Limited credit terms of payment are 30 days from date of invoice. All payments should be made in sterling in accordance with our agreed terms. If in default the company reserves the right to charge interest on overdue accounts at a rate of 2.5% per month or part thereof. The company reserves the right to withhold despatch of orders if the account is in arrears.
10. Ownership of Goods
The goods remain the property of White Light Products Limited T/A White Light Display until paid for in full by the buyer.
White Light Products offers a 12 month warranty on all products sold. Where supplied goods are found to be defective, the goods shall either be repaired or replaced free of charge, subject to the following conditions: 11.1 such notice being served in writing within 12 months of delivery; 11.2 the defect being due to the faulty design, materials or workmanship of the product and not due to normal wear and tear or misuse. 11.3 White Light Products shall not be liable for any defects or damage caused through use of equipment not specified at the time of quotation/acceptance of order. 11.4 the above provisions do not apply to light bulbs or fuses. 11.5 Any Goods to be repaired or replaced shall be returned to White Light Products at the buyer’s expense. 11.6 Where goods, having been installed by White Light Products or its nominated sub-contractor, become defective then White Light Products will not be at liberty to visit the buyer to replace or repair the product. 11.7 Where the Goods have been manufactured and supplied to the seller by a third party, any warranty granted to White Light Products in respect of the goods shall be passed on to the buyer.
12. Law and Jurisdiction
The laws of England shall govern the validity, construction and performance of the Contract and these Conditions and each of the parties hereby agree to submit to the jurisdiction of the English Courts.
All orders are accepted subject to the above conditions