Returns & Damages

If you wish to return an item, first complete the form below. Please ensure you have read our Terms and Conditions and are familiar with our Returns/Refund Policy (Please see below).

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    Returns/Refund Policy

    • All damages must be reported by email (info@whitelightdisplay.co.uk) within 24 hours following delivery.
       
    • No goods may be returned to White Light Products Ltd without prior consent. Please note that items cannot be returned to our PO address.
       
    • All goods are to be returned at the buyers cost and risk.
       
    • We will accept the return of non-faulty goods, other than Special Order items (see below), returned within 7 days of delivery, where the Goods are returned in their original packaging and are in a re-saleable condition. Please note the following:
       
      • Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
         
      • Whether the Goods are considered re-saleable is at the discretion of White Light Products Ltd.
         
      • A restocking charge of  up to 15% of the invoiced value of the goods may be levied. There will be an additional charge for re-boxing if the original packaging is not in a suitable condition for re-stocking.
         
      • Any goods returned after 7 days will not be entitled to any refund whatsoever.
         
      • Special Order items cannot be returned for credit unless agreed in writing first.
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