Customer Returns

If you wish to return an item please complete the form below.

Your Name: *
Company / Organisation Name:
Collection Address: *
Your Email Address: *
Your Telephone Number: *
Order Reference:
Product Description: *
Reason For Return: *

 Our Returns/Refunds Policy

(a) Any problem concerning Goods or delivery must be reported in writing within 3 workings days of receipt of the Goods.

(b) No goods may be returned to White Light Products Ltd without prior consent. Please note that items can not be returned to our PO address.

(c) All goods are to be returned at the buyers cost and risk.

(d) Refunds will be made on the cost of the goods plus VAT only.

(e) White Light Products cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.

(f) We will accept the return of non faulty goods, other than Make To Order items (see below), returned within 7 days of the Customer receiving them, where the Goods are returned in their original packaging and are in a resaleable condition.

• Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
• Whether the Goods are considered resaleable is at the discretion of White Light Products.
•  A restocking charge of £15.00 will be applied for the return of undamaged Goods

(g) Any Goods returned after 7 days will not be entitled to any refund whatsoever.
 

Make To Order Items

Make to Order items cannot be returned for credit unless agreed in writing first.

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